Warranty information

What is covered

• Glaze faults such as crazing or flaking that appear without impact.
• Structural failures such as a base separating or a seam splitting.
• Fittings supplied with wall pieces, including keyhole plates working loose.
• Finish defects present on arrival but not visible until the piece is unwrapped and used.

What is not covered

• Accidental damage, drops and knocks after delivery.
• Wear from cleaning with abrasive products or acidic cleaners on marble.
• Water damage to raw clay areas that are described as porous on the product page.
• Natural variation in hand-thrown clay, marble veining and oak grain.

How to make a claim

Email support@heimora.store with your order number and a photograph of the fault. We assess claims within one working day. If a claim is accepted we send a replacement free of charge, or refund in full if the piece is no longer stocked. Return postage, where we need the item back, is always prepaid by us.

Your statutory rights

This warranty is offered in addition to your rights under the Consumer Rights Act 2015, which are not affected by it. See also our returns and refunds policy and care guide.